1 RETURNS POLICY
*We are here to assist, in-store or online, and provide any help necessary in making the perfect product purchase*
PROMOTIONAL & DISCOUNT CODE SALES
Any items purchased on sale with a promotional or discount code can be returned or exchanged for another item or credit note.
Please be advised that the Godwin Charli Online Store DOES offer refunds or credits on any change of mind sale / discounted items. Items purchased with a gift card, may be exchanged. No refunds on gift card purchases will be issued.
You can request an exchange or return for any item that has been purchased, full priced or sale, by completing the Returns Form that accompanies all online purchases.
In order to return items, the following must be completed:
If you require an exchange, we are happy to assist you to find the perfect garment. If we cannot exchange your item we are happy to provide you with either a credit note or full refund (applicable to both full priced and sale items).
Exchanges must be returned to the Godwin Charli Returns address or in-person to any Godwin Charli store and processed with 30 days of purchase:
Godwin Charli Returns & Exchanges
79 Wellington St
Collingwood VIC 3066
We do offer online or in-store credits if an exchange cannot be made immediately. Credit notes issued will be valid for 6 months from date of exchange.
We do not offer refunds or credit for any price difference for garments which may be exchanged during a sale or promotional period.
We cannot apply discounts from past promotions or sale periods for any exchange or new purchase.
Please contact email@example.com if you have any questions regarding garment exchange.
Refunds can be issued for full priced items & sale items purchased online. You have 30 days from purchase to request a refund. You can request a return either in-store or online. In both instances, customers must fill in the Returns Form prior to requesting a return in-store or online.
Items that are damaged by you or which have undergone general wear and tear, and are not considered faulty, are not eligible for return.
Faulty items will be reviewed for repair, replacement, credit note or refund. To review any faulty garments, please fill in the Returns Form and our Customer Care team will examine your garments for resolution.
To ensure you will be eligible for a return, we recommend the following:
Godwin Charli uses only the highest quality fabrics. However, due to their delicate nature, garment care instructions must be followed. Garments particularly intricate or delicate, may have special dry-cleaning requirements. Dry-cleaning is recommended only if the garment is soiled, and not as a regular treatment. Godwin Charli recommends that you find a dry cleaner that can also steam clean & press your garments to refresh them. Use only a trusted and reputable dry-cleaner. Treat your Godwin Charli pieces with care and love.
ONLINE RETURNS PROCESS
This return process is applicable to purchases made online with www.godwincharli.com. If you would like to return or exchange your purchase, simply follow the 2 steps below:
STEP 1: Complete the Returns Form and return the garment/s within 30 days of purchase. Returns can be made in-person or via Australia Post.
STEP 2: Ship the item/s via registered Australia Post (a tracking number is required) to:
Godwin Charli Returns & Exchanges
79 Wellington St
Collingwood VIC 3066
Once your return is received by Customer Care, the item will be checked to ensure it complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, you will either receive your new item, or a refund of the cost of purchase price via the original method of payment. We endeavour to process refunds as soon as they are received but please allow up to 7 working days.
RETURNS IN PERSON
We are able to accept Online Store returns in person at any of our Godwin Charli stores.
RETURN SHIPPING COSTS
Sorry, but we don’t offer a refund on any shipping charges for returned goods. If you wish to return an item to us, you will need to cover the cost of any shipping costs of items offered in an exchange including any taxes or duties to pay.
IN-STORE RETURN POLICY
Our In-Store returns policy is the same as our Online Store policy. Refunds and exchanges will be issued within 30 days of purchase. For a successful return, please fill in your Returns Form, and ensure that all garments are resalable, un-altered, and returned with all tags.
Staff reserve the right to request management approval on all returns or exchanges.
IN-STORE RETURNS & EXCHANGES
Staff will accept online returns and exchanges in store. For more details please refer above to our returns policy for online purchases.
2 IN GENERAL
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. GODWINCHARLI.COM will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
5 INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
The intellectual property rights in all software and content made available to you on or through this Website remains the property of GODWINCHARLI.COM or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by GODWINCHARLI.COM and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by GODWINCHARLI.COM or its licensors. Godwincharli.comTM are trade marks belonging to GODWINCHARLI.COM. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of GODWINCHARLI.COM.
6 TERMS OF SALE
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland Australia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.
In order to contract with GODWINCHARLI.COM you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. GODWINCHARLI.COM retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be GODWINCHARLI.COM or may in some cases be a third party. Where a contract is made with a third party GODWINCHARLI.COM is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our ContractWhen you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
(d) Discount Codes
(i) Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
(ii) Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
The conditions of use relating to any discount code will be specified at the time of issue.
7 DISCLAIMER OF LIABILITY
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law GODWINCHARLI.COM and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect GODWINCHARLI.COM's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
8 LINKING TO THIS WEBSITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
9 DISCLAIMER AS TO OWNERSHIP OF TRADE MARKS, IMAGES OF PERSONALITIES AND THIRD PARTY COPYRIGHT
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with GODWINCHARLI.COM and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to GODWINCHARLI.COM.
You agree to indemnify, defend and hold harmless GODWINCHARLI.COM, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
GODWINCHARLI.COM shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
15 GOVERNING LAW AND JURISDICTION
These terms and conditions are to be construed in accordance with the laws of Australia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Australian courts.
16 ENTIRE AGREEMENT
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and GODWINCHARLI.COM. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of GODWINCHARLI.COM.
17 ETHICAL SOURCING POLICY
As a reputable and trusted business committed to offering its customers high quality products, GODWINCHARLI.COM recognizes its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
- Minimum age of employment
- Freely chosen employment
- Health and safety
- Freedom of association and the right to collective bargaining
- No discrimination
- No harsh or inhumane treatment
- Working hours
- Rates of pay
- Terms of employment
GODWINCHARLI.COM will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.
Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as GODWINCHARLI.COM continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.