Frequently Asked Questions

What is your return policy? 

Online: Please visit the online Returns Policy here.

In-Store: Our in store returns policy differs to our Online Store. Please check our in store returns policy at any of our boutiques with one of our staff before purchasing.

 

Do you have a sizing chart? If I would like to know more about the colour & sizing do you offer any assistance?  

Yes. All guides can be found on the individual product pages. Sizing charts are based on your own body measurements. Please note that colours may vary slightly from those displayed by your monitor.

For any additional sizing enquires please do not hesitate to email us at online@godwincharli.com and we will assist.

 

I tried to place an order unsuccessfully and my desired item is now appearing out of stock

Please contact Godwin Charli's Online Store Customer Service online@godwincharli.com. The team will check stock levels and facilitate the purchase. 

 

I placed an order and received an email saying the item(s) were out of stock 

Due to high traffic, occasionally items may be sold before our Online Store inventory can be adjusted. We apologize for any inconvenience this may cause. 

 

Will I receive confirmation once I have placed an order?

Godwin Charli will endeavor to process your order within 1 day. You will receive a confirmation email when your order has been received and processed. You will also receive an email when the order has been dispatched. Godwin Charli tracks all orders after dispatch.

 

How can I provide feedback about a product?

Godwin Charli welcomes all feedback. To send your feedback to info@godwincharli.com.

 

An item that I want to purchase is showing up as available to pre-order, what does this entail?

These are items that have not arrived at our warehouse, but are on the way and are available for you to pre-purchase. We will deliver the item(s) to you as soon as it arrives. 

 

How do I look after my Godwin Charli garments?

Godwin Charli uses only the highest quality fabrics. However, due to their delicate nature, garment care instructions must be followed. Garments particularly intricate or delicate, may have special dry-cleaning requirements. Dry-cleaning is recommended only if the garment is soiled, and not as a regular treatment. Godwin Charli recommends that you find a dry cleaner that can steam clean & press your garments to refresh them. We recommend you use only a trusted and reputable dry-cleaner. Treat your Godwin Charli pieces with care and love!

 

Is there somewhere I can go to view the product prior to purchasing?

Yes, please visit one of our four store locations. Our store locations can be found on the 'Stores' tab here.