1. The garment must be re-saleable and must not have been worn or washed.

2. The garment must be returned with all tags and packaging

3. The garment must be returned in the same box you received it in.

4. Godwin Charli will refund you the cost of returning the garments in the post within 7 days*.

*Only for deliveries made within Australia. Excludes International deliveries.

To return an item online please follow the instructions on the dispatch note enclosed in the garment delivery package.

To exchange an item please email Godwin Charli Customer Service (enquire@godwincharli.com) and specify the correct size or colour on the dispatch note. Please ensure when returning garments, all items are protected adequately to ensure no damage occurs. Godwin Charli reserves the right to inspect all garment returns.

How do I return my purchase?

1. Fill ALL FIELDS in the dispatch note which accompanies garment deliveries

   
   

2. Pack the garment/s in the appropriate sized packaging from Australia Post

   
   

3. Post from Australia Post

   
   

4. Godwin Charli Customer Service will send an email to confirm that goods have been received

Alternatively…

5. Simply take the garment/s to any of the two Godwin Charli flagship stores along with your purchase receipt

   
   

6. Godwin Charli staff will facilitate the return or exchange immediately.

Any garment purchased online can be exchanged or refunded within 100 days of purchase. This is our guarantee to you. Garments can be exchanged or refunded online or in store.

Godwin Charli will refund your purchase & return postage costs within 7 days of receiving the return*.

*Only for deliveries made within Australia. Excludes International deliveries.  

Refunds are issued through the same transaction method used to make the original purchase.

This depends on the location of sending. However, all return costs are refunded within 7 days of receiving the return*.

*Only for deliveries made within Australia. Excludes International deliveries.  

Definitely. Any garment purchased online can be exchanged or refunded within 100 days of purchase. This is our guarantee to you. Garments can be exchanged or refunded online or in store.

Yes. Please see above for Returns procedure.

Godwin Charli will replace the item immediately and refund any cost of returning the goods within 7 days. If the item is out of stock a credit note or refund will be issued.

Yes. All size guides can be found on the individual product pages. Sizing charts are based on standard Australian sizes.

Godwin Charli will endeavour to fulfil all orders. In the case of high demand, some items may sell out before an order can be fulfilled. In the case of this occurring, the Godwin Charli Customer Service team will contact you and arrange an alternative, credit note or refund.

Please contact Godwin Charli Customer Service (enquire@godwincharli.com). The team will check stock levels and facilitate the purchase.

Godwin Charli welcomes all feedback. To send your feedback please:

1. Email enquire@godwincharli.com

2. Call one of our flagship stores

   
   

   1. Melbourne CBD 9662 4435

   2. South Yarra 9827 3367

Yes. Please visit one of the two Godwin Charli flagship stores:

1. Melbourne CBD – 194 Lt Collins St, Melbourne

2. South Yarra – 447a Chapel St, South Yarra